AI Ticket Resolution That Actually Works
No hallucinations. No dropped tickets. No wrong answers. TicketBuddy resolves 80% of your support tickets accurately using your own knowledge base.
Customer
Hi, a few questions: 1) Can I use my £10 welcome voucher on sale items? 2) How long does standard delivery take? 3) Do you ship to Northern Ireland?
TicketBuddy
Happy to answer all three! 1. Welcome voucher on sale items: Yes — the £10 welcome voucher applies to all items including sale. It cannot be combined with other codes. 2. Standard delivery: 3–5 business days, shipped Monday–Friday. You'll receive a tracking link when your order dispatches. 3. Shipping to Northern Ireland: Yes! Standard UK rates apply, same 3–5 business day delivery. Hope that helps!
Resolved automatically · All three questions answered accurately in one reply. No agent required. Confidence maintained across all three sub-queries — if any had been outside the knowledge base, the whole ticket would have escalated.
- 80%
- Tickets auto-resolved
- <30s
- Average response time
- 99.9%
- Uptime
- 4.8/5
- Customer satisfaction
How AI Ticket Resolution Works
No hallucinations. No dropped tickets. No wrong answers. TicketBuddy resolves 80% of your support tickets accurately using your own knowledge base.
Accurate AI Replies, No Hallucinations
TicketBuddy only answers from your knowledge base. If it cannot find a confident answer, it escalates — it never fabricates a response.
Learns From Your Documentation
Connect your help articles, policies, and product data. TicketBuddy builds understanding from your content, not generic training data.
Instant Escalation When Unsure
When confidence falls below threshold, TicketBuddy escalates immediately with full conversation context — so agents can resolve without asking customers to repeat.
See It in Action
Real examples showing how ai ticket resolution handles different scenarios.
Multi-part query answered accurately in one reply
A customer asks three separate questions in one ticket — a common pattern that trips up simpler automation tools.
Customer
Hi, a few questions: 1) Can I use my £10 welcome voucher on sale items? 2) How long does standard delivery take? 3) Do you ship to Northern Ireland?
TicketBuddy
Happy to answer all three! 1. Welcome voucher on sale items: Yes — the £10 welcome voucher applies to all items including sale. It cannot be combined with other codes. 2. Standard delivery: 3–5 business days, shipped Monday–Friday. You'll receive a tracking link when your order dispatches. 3. Shipping to Northern Ireland: Yes! Standard UK rates apply, same 3–5 business day delivery. Hope that helps!
All three questions answered accurately in one reply. No agent required. Confidence maintained across all three sub-queries — if any had been outside the knowledge base, the whole ticket would have escalated.
Uncertainty triggers escalation, not a wrong answer
A customer asks about a specific VAT reclaim process. This is outside the knowledge base scope.
Customer
I'm buying for my business. Can I reclaim the VAT on my order? What's the process?
TicketBuddy
Great question — this is a bit outside our standard support scope and I want to make sure you get an accurate answer rather than a guess. I've escalated your query to our accounts team who handle business and VAT queries. They'll contact you within 2 hours with the correct information for your situation.
No wrong answer given. Customer told clearly they are being escalated and why. Agent receives context and can answer the actual question. Trust maintained.
What It Doesn't Do
Honest limitations — because knowing what a tool can't do is just as important as knowing what it can.
It cannot answer questions not covered by your uploaded knowledge base — it will escalate these rather than guess, which means gaps in your docs create gaps in answers
It does not replace human judgment for sensitive complaints, high-value customer relationships, or nuanced negotiation — these should always route to humans
Response quality depends directly on the quality and completeness of your knowledge base — investing in good documentation multiplies the AI's effectiveness
How to Get Started
Connect Your Helpdesk
Integrate with Zendesk, Intercom, Freshdesk, or your existing tool in under 2 minutes — no code required.
Import Your Knowledge Base
Upload help articles, FAQs, policies, and product documentation. TicketBuddy uses your content exclusively.
Start Resolving Tickets
TicketBuddy begins handling tickets immediately. You can review AI responses before going fully autonomous, or go live straight away.
Frequently Asked Questions
How accurate is the AI?
What happens when it is unsure?
Can I review AI responses before they send?
Will it give wrong answers to customers?
Explore More Solutions
See how TicketBuddy solves other challenges for e-commerce teams.
Ready to try AI Ticket Resolution?
No hallucinations. No dropped tickets. No wrong answers. TicketBuddy resolves 80% of your support tickets accurately using your own knowledge base.