Stop wasting hours onrepetitive support tickets
TicketBuddy answers every message instantly — using only your knowledge base. When the AI isn't confident enough, it hands off to your team. No hallucinations. No dropped tickets.
Trusted by support teams worldwide
Trusted by e-commerce businesses using
WordPress
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Gmail
Outlook
Shopify
Powerful Features for Smarter Support
AI that replies from your knowledge base, hands off when uncertain, and automates the repetitive — so your team focuses on what matters.
Confidence-Based Handover
Set the threshold. When AI isn't confident enough, it escalates to a human instantly — no bad replies, no dropped tickets.
Knowledge Base-Only Replies
Upload your docs and policies. AI replies exclusively from what you provide — zero hallucinations, always on-brand.
Auto Priority, Tags & Status
Every ticket triaged the moment it arrives. Priority, tags, and status assigned automatically — no manual sorting.
Visual Workflow Builder
Drag-and-drop automation for your most repetitive tasks. Build triggers and actions without writing a single line of code.
See TicketBuddy In Action
Real screenshots from the app — no mockups, no stock photos.
AI Hands Off When It Isn't Sure
Set your own confidence threshold. When a ticket falls below it, TicketBuddy escalates instantly to a human agent — no awkward bot replies, no frustrated customers. You stay in full control.
Configure your own AI confidence threshold
Instant, seamless escalation to the right human agent
Full session history visible when agent takes over
Never sends a reply the AI isn't confident about
Every Ticket Tagged, Prioritized & Routed — Automatically
Stop manually triaging your inbox. TicketBuddy reads every incoming message and assigns the right priority, tags, and status before your team even sees it.
Auto-triage on ticket arrival — zero manual sorting
Custom tagging rules based on keywords and context
Priority scoring so urgent issues never get buried
Smart assignment to the right agent or team
Automate Any Repetitive Task Without Code
Build powerful support workflows with a drag-and-drop builder. Set triggers, conditions, and actions that run on autopilot — from sending templates to assigning agents.
Drag-and-drop triggers: new ticket, status change, tag added
Actions: send template, assign agent, set priority, notify
Delay / Wait logic for follow-up sequences
Activate or deactivate workflows instantly
Unlimited Mailboxes. Custom Support Emails. No Limits.
Connect as many email accounts as your business needs — existing inboxes or brand-new custom support addresses you create directly inside TicketBuddy.
Connect any Gmail, Outlook, or custom domain email
Create new support@ addresses inside TicketBuddy
Simple forwarding setup — no IT team required
Manage every inbox from one clean workspace
Drop an AI Chat Widget on Any Site in Minutes
Add TicketBuddy's chat widget to your website or app with a single snippet. Your AI agent replies 24/7 from your knowledge base — and escalates to your team when needed.
One-line embed — works on any site or app
AI replies exclusively from your uploaded knowledge base
Escalates to your team when confidence is low
All chat sessions visible in your TicketBuddy dashboard
Connects With the Tools You Already Use
TicketBuddy integrates with your existing e-commerce and support stack in minutes. No complex setup, no developer required.
Shopify & WooCommerce — pull order data automatically
Zendesk, Freshdesk & Intercom — import existing tickets
eBay — sync seller support conversations
New integrations added regularly based on user feedback
See TicketBuddy In Action
Watch how TicketBuddy handles real customer inquiries automatically, saving time and improving customer satisfaction.
Advanced AI Understanding
TicketBuddy understands customer intents, product details, and even complex customer histories to provide personalized support at scale.
Smart Workflows
Automatically categorize, prioritize, and route tickets based on content, customer value, and urgency to optimize your support team's productivity.
Complete Integration
Seamlessly connects with your Shopify store, email system, and other tools to provide a unified support experience for both customers and agents.
Plans that grow with you.
Start free. Scale as your support needs grow. No hidden fees, no surprises.
Starter
billed $468 yearly
Perfect for small teams getting started with AI support.
- Includes:
- Unlimited team members — no seat fees
- 1 chatbot
- Up to 4k messages per month
- Up to 1,000 pages
- 1 custom mailbox connection
- Up to 500 workflow executions / month
- 10 templates
- Up to 5 auto tagging rules
- Manual Refresh
Growth
billed $948 yearly
For growing teams that need more power and integrations.
- Includes:
- Unlimited team members — no seat fees
- Up to 2 chatbots
- Up to 10k messages per month
- Up to 10,000 pages
- Up to 5 custom mailbox connections
- Up to 10,000 workflow executions / month
- All templates
- Up to 25 auto tagging rules
- Manual Refresh
- Auto Refresh (Monthly)
- Integrations with multiple platforms
- API Access
- Rate Limiting
Scale
billed $3,108 yearly
For high-volume teams that demand full automation.
- Includes:
- Unlimited team members — no seat fees
- Up to 3 chatbots
- Up to 40k messages per month
- Up to 50,000 pages
- Unlimited custom mailbox connections
- Unlimited workflow executions
- All templates + custom templates
- Unlimited auto tagging rules
- Manual Refresh
- Auto Refresh (Weekly)
- Auto Scan (Daily)
- Integrations with multiple platforms
- API Access
- Rate Limiting
Get In Touch
Have questions about ReviewBuddy or need help? Our support team is here for you 24/7.
Send Us a Message
Contact Information
Location
London, UK
Join Our Early Adopter Program
Be among the first to transform your e-commerce support with AI. Early adopters receive exclusive benefits and help shape the future of TicketBuddy.
Priority access to new features
Free AI credits for 3 months
1:1 onboarding session
Influence product roadmap
Special lifetime pricing
Get Started Today
Join TicketBuddy now and get access to all early adopter benefits. Start automating your customer support in minutes.
No credit card required • Free tier available • Setup in 2 minutes