Connect your site, and let AIhandle your support on auto pilot.
TicketBuddy answers every message instantly — using only your knowledge base. When the AI isn't confident enough, it hands off to your team. No hallucinations. No dropped tickets.
Trusted by support teams worldwide
Up and Running in 3 Simple Steps
No complex setup. No lengthy onboarding. Start seeing results in minutes, not months.
Connect Your Mailbox
Link Gmail, Outlook, or any custom support email in seconds. No coding, no IT team — just one-click authorisation.
Connect Your Site & Knowledge Base
Add your site URL, FAQs, docs, and policies. TicketBuddy reads your website content directly — so it can answer questions about your products, policies, and services exactly as they appear on your site.
Watch the Results Roll In
Tickets auto-resolve, priorities get assigned, and your team handles only the conversations that need a human.
No credit card required · $20/month after trial
Microsoft for
Startups
Backed by Microsoft for Startups
We're proud to be part of Microsoft for Startups Founders Hub, giving us access to enterprise-grade cloud infrastructure and AI services to power your customer support automation.
Enterprise-Grade Security
Built on Azure with SOC 2 compliance and GDPR readiness
Azure AI Services
Powered by Microsoft's cutting-edge AI infrastructure
Global Infrastructure
Deployed across multiple regions for reliability and speed
Not a helpdesk. An autopilot for your inbox.
Helpdesks were designed for teams with dedicated support agents. TicketBuddy is built for everyone else — the small teams where one person handles support between ten other things.
AI That Knows Its Limits
Configure a confidence threshold. When the AI isn't certain enough, it escalates to a human agent immediately — no hallucinations, no awkward replies.
Grounded in Your Knowledge Base
Upload your docs, FAQs, and policies. TicketBuddy replies exclusively from what you've provided — always accurate, always on-brand.
Workflows, Templates & Auto-Tagging
Set up welcome emails, reply templates, and multi-step workflows once. Every ticket arrives already tagged, prioritised, and categorised — your team skips the triage.
Chat Widget for Your Website
Embed TicketBuddy on your site. Visitors get instant AI answers from your knowledge base — and when the AI doesn't know, it collects their details and creates a ticket so no one falls through the cracks.
Measurable results,from day one
80% of tickets resolved automatically within 30 seconds. Priorities assigned the moment they arrive. A live dashboard showing exactly what's moving through your queue — no spreadsheets, no chasing down teammates.
Instant Resolution
80% of tickets resolved automatically within 30 seconds
Auto-Tags, Priority & Status
Every ticket arrives already tagged, prioritised, and categorised — no manual triage needed
Analytics Dashboard
Real-time metrics on resolution rates and team performance
How You Can Use TicketBuddy
See real examples of how our AI handles the repetitive questions your inbox gets every day.
Order Status Inquiries
45% of all tickets
Automatically respond to "Where is my order?" questions with real-time tracking info.
AI Capabilities:
- Real-time order lookup
- Carrier integration
- Proactive delivery updates
Hi, I placed order #4521 three days ago but haven't received any shipping updates. Can you help?
Hi Sarah! I've checked your order #4521 - great news! It shipped yesterday via FedEx and is currently in transit. Here's your tracking number: FX789456123. Expected delivery is Thursday, Jan 30th. You can track it live here: [tracking link]. Let me know if you need anything else!
Works With Your Favorite Tools
Connect your inbox, store, and helpdesk. TicketBuddy reads live data from these tools when responding — so your AI sees order details, customer history, and product info the same way your team would.
Trustpilot
Import and analyze customer reviews
Zendesk
Sync tickets and automate responses
Freshdesk
Connect support workflows seamlessly
Shopify
Pull order data for smart responses
Intercom
Enhance live chat with AI assistance
WooCommerce
Pull order and customer data for accurate replies
Gorgias
E-commerce helpdesk automation
HubSpot
CRM and customer data sync
Don't see your platform? We're adding more integrations regularly.
Plans built for every stage.
Transparent pricing, no seat tax, and a fast path from pilot to full automation.
Starter
Perfect for small teams getting started with AI support.
Billed $468 yearly
- Unlimited team members - no seat fees
- 1 chatbot
- Up to 4k messages per month
- Up to 1,000 pages
- 1 custom mailbox connection
- Up to 500 workflow executions / month
- 10 templates
- Up to 5 auto tagging rules
- Manual refresh
Growth
For growing teams that need more power and integrations.
Billed $948 yearly
- Unlimited team members - no seat fees
- Up to 2 chatbots
- Up to 10k messages per month
- Up to 10,000 pages
- Up to 5 custom mailbox connections
- Up to 10,000 workflow executions / month
- All templates
- Up to 25 auto tagging rules
- Manual refresh + monthly auto refresh
- Multi-platform integrations
- API access
Scale
For high-volume teams that demand full automation.
Billed $3,108 yearly
- Unlimited team members - no seat fees
- Up to 3 chatbots
- Up to 40k messages per month
- Up to 50,000 pages
- Unlimited custom mailbox connections
- Unlimited workflow executions
- All templates + custom templates
- Unlimited auto tagging rules
- Weekly auto refresh + daily scan
- Multi-platform integrations
- API access
Lifetime
One-time payment. Full access forever. No recurring fees.
- 5K AI Credits
- Unlimited ticket resolution
- Email integration
- All core features included
- 30-day money-back guarantee
Frequently Asked Questions
Everything you need to know about getting started with our AI-powered platform.
Most teams are up and running within 15 minutes. Simply connect your helpdesk or review platform, and our AI starts learning immediately. No coding required, no lengthy onboarding calls.
Not at all. Our AI learns from your existing responses and adapts to your brand voice. Customers won't know they're talking to an AI. You can also customize tone, set guardrails, and review responses before they're sent.
Our AI is designed to recognize when it's uncertain and will escalate to a human agent. You have full control over confidence thresholds and can review any response. Plus, with 95% accuracy, errors are rare.
Absolutely. We're SOC 2 compliant and GDPR ready. Your data is encrypted at rest and in transit. We never use your customer data to train models for other customers.
Yes! TicketBuddy offers a full 14-day free trial — no credit card required. You get access to every feature from day one. Cancel anytime if it's not the right fit.
We integrate with Trustpilot, Zendesk, Freshdesk, Intercom, Shopify, and more. If you use a platform we don't support yet, let us know—we're adding new integrations regularly.
Most AI tools guess. TicketBuddy doesn't. Every reply is grounded in your knowledge base — if the answer isn't in what you've uploaded, the AI escalates to a human rather than hallucinating. That confidence threshold is what makes it safe to deploy without hand-holding every response.
Still have questions?
Your team deserves better thananswering the same emails twice
Join 500+ businesses already using TicketBuddy to auto-resolve repetitive tickets and give their team's time back.