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Welcome to Ticketbuddy Help Center
Ticketbuddy is an AI-powered customer support ticket management system that helps you handle customer inquiries efficiently. This documentation will guide you through setup, configuration, and everyday use.
What is Ticketbuddy?
Ticketbuddy transforms how you manage customer support by:
- Automating ticket creation - Convert incoming emails into tickets automatically
- AI-powered responses - Generate intelligent replies using your knowledge base
- Smart routing - Automatically categorize and assign tickets using business rules
- Team collaboration - Work together seamlessly with your support team
- Workflow automation - Create automated processes without coding
Quick Navigation
New to Ticketbuddy?
| Guide | Time | Description |
|---|---|---|
| Quick Start | 5 min | Get up and running fast |
| Account Setup | 3 min | Create account and login |
| Your First Ticket | 5 min | Process your first support request |
Core Features
| Guide | Description |
|---|---|
| Managing Tickets | View, organize, and respond to tickets |
| Using the Dashboard | Understand your support metrics |
| Team Collaboration | Work with your team members |
Integrations
| Guide | Description |
|---|---|
| Email Setup | Connect your Gmail account |
| Chatbot Widget | Add AI chat to your website |
AI Features
| Guide | Description |
|---|---|
| Train Your Buddy | Build your knowledge base |
| Auto Replies | Let AI handle responses |
| Ticket Automation | Auto-tag and route tickets |
Getting Started Checklist
- Create your account
- Connect your email
- Set up your knowledge base
- Invite your team
- Process your first ticket
Feature Highlights
Email Integration
Connect your Gmail account to automatically create tickets from incoming emails. Reply directly from Ticketbuddy without switching apps.
AI-Powered Responses
Train Ticketbuddy on your documentation, FAQs, and past conversations. When a customer asks a question, AI suggests or generates responses based on your knowledge base.
Visual Workflows
Create automated workflows without code. Set triggers (like ticket priority or status change) and define actions (like sending notifications or assigning to agents).
Common Tasks
| Task | Documentation Link |
|---|---|
| Reset password | Account Setup - Forgot Password |
| Change email settings | Email Integration |
| Add team members | Inviting Team |
| Upload knowledge base documents | Train Your Buddy |
| Create automation rules | Ticket Rules |
Need More Help?
- Troubleshooting Guide - Common problems and solutions
- FAQ - Frequently asked questions
- Release Notes - What's new in Ticketbuddy
Version Information
| Version | Date | Notes |
|---|---|---|
| 1.0.0 | February 2026 | Initial documentation release |
Last updated: February 14, 2026